Etindo provides visitors and suppliers of touristic services with this booking platform. The contracts are concluded directly between users and suppliers of touristic services. Etindo is not a contracting party for booked tours and other touristic services.
General Terms and Conditions of Suppliers and other touristic Services
The supplier only accepts bookings by persons fully capable of acting and with full legal competence. Legal persons have to act by a duly authorized person.
The information provided on the Etindo booking platform must be truthful. The supplier reserves the right to cancel bookings when incorrect information has been provided. In this case, the price paid cannot be refunded.
You are responsible for timely arrival at the meeting point. If you are arriving to the booked activity from abroad, you are personally responsible for the necessary travel documents (passport, etc.), compliance with health regulations, etc.
You are personally responsible for compliance with any conditions of participation. The provider reserves the right to exclude participants, who do not meet these conditions, from the activity. In this case, the price paid cannot be refunded.
The contract between you and the provider is concluded when the suppliers accepts your booking request. By booking a tour or other activity, you are submitting a binding offer to the supplier, to which you are bound for 5 working days. If the supplier accepts your offer within this period, the contract is definitely concluded. You will be notified via e-mail.
Your credit card will NOT be charged upon booking. You will pay your activity directly to the supplier at the day of service. If you will cancel outside the Cancellation Terms defined by the provider your credit card will be charged by the defined amount.
In case that the applicable law for the contract between you and the supplier grants a right of cancellation in favor of you, you waive that right, to the extent permitted by law.
Insurance is not included in the price. You are personally responsible for a sufficient insurance coverage. The extent of insurance need depends on the booked activity.
All communication between you and the supplier must be made through the Etindo booking platform. For this purpose, solely the forms provided by Etindo are to be used. Messages, which are not handled through the Etindo booking platform or via the forms provided for that purpose, cannot be accepted by the supplier and they carry no legal effect.
If you cancel the activity, the cancellation policy on the Etindo email booking confirmation is authoritative. We advise the customer to carefully read the information on the Etindo email booking confirmation.
If there is no cancellation policy stated on the Etindo email booking confirmation, the following cancellation charges will be levied by the supplier of the services:
o Up to 8 working days before begin of the activity: no credit card charge
o 7 working days before begin of the activity or no-show: credit card charge for full activity cost
You reserve the right to demonstrate that the supplier suffered a smaller loss through the cancellation, than indicated by these rules.
The payment will be made within 20 working days by crediting the credit card used.
If the credit card payment before the use of the booked service is not honored or revoked, this will be considered as a booking cancellation and cancellation fees will apply. Further claims for damages are reserved.
The supplier can cancel the activity without adherence to the cancellation period if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult.
This is done under exclusion of any compensation for damages or other claims under what legal basis whatsoever.
The supplier has the right to refuse admittance or exclude you from an activity if you do not meet the eligibility requirements, or if your participation puts you or others at risk, or otherwise interferes with the proper conduct of the activity. In these cases, the price paid cannot be refunded.
The supplier further reserves the right to make minor program changes, if deemed necessary due to unforeseeable or unpreventable circumstances.
Further conditions or alternative rules can be found on the respective product pages.
For time and date calculations, the time zone of the supplier shall apply.
The supplier of the tour or touristic service is liable according to applicable law. The liability is excluded to the extent permitted by applicable law.
The terms and conditions of this agreement and your use of our website are governed by Italian law. In case of disputes relating to this contract agree to be subject to the exclusive jurisdiction of the Italian courts and agree the jurisdiction on the Court of Torre del Greco.
planning or purchases), please email us or write to us at:
Etindo di xxxxxxx
Atten. Customer Care
Via Campitiello 10
80065 Sant’Agnello (Na)
This Terms and Conditions are effective as of 01 May 2015